FAQ
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ORDERS
To place an order, simply browse our website, select the desired products, and add them to your cart. Proceed to the checkout page, where you can provide your shipping and payment information to complete the order.
We accept various payment methods, including credit/debit cards, net banking, and online wallets. We do not accept cash on delivery. The available payment options are displayed during the checkout process.
The delivery time depends on your location. We strive to process and dispatch orders within 3-4 business days. Once shipped, the estimated delivery time will be provided during the checkout process.
We currently only deliver within India. However, we are working on making our products accessible worldwide. If you do not stay within India, and wish to make a purchase, kindly contact our customer support.
Shipping charges may vary based on the weight, dimensions, and destination of your order. The exact shipping charges will be calculated and displayed during the checkout process.
We do not accept returns or provide refunds currently. However, if a product is genuinely damaged before reaching the customer, we will provide a replacement. We strive to provide only the best quality to all our customers.
Yes, we provide order tracking services. Once your order is shipped, we will provide you with a tracking number which will be sent to your WhatsApp. You can use this number to track the progress of your shipment on the respective courier’s website.
We do not offer frequent discounts or promotions. However, if you create an account on our site and provide your email id, we will keep you updated.
We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but it may depend on the status of your order and our shipping processes.
We currently do not offer gift wrapping services. However, you can include a personalised message during the checkout process, and we will ensure it is included with your order.
If a product is out of stock, you can submit a request through our website or contact our customer support. We will do our best to notify you when the product becomes available again or suggest alternatives if applicable.
We do not offer such services currently. If you are interested or have specific queries regarding bulk purchasing, please contact our customer support for more information.
CONTACT
You can reach our customer support team by visiting the “Contact Us” page on our website. We provide various contact methods such as phone, email, and a contact form for your convenience. Our contact information can also be found on the footer section of all pages on our website.
Our customer support team is available to assist you during our business hours, which are typically from 8 AM to 8 PM on all days of the week. Please note that response times may vary, but we strive to respond to inquiries as quickly as possible.
MEDICINES
Siddha medicine is a traditional medical system originated in ancient Tamil Nadu, India. It is based on the principles of Siddha philosophy, which focuses on balancing the body, mind, and spirit for overall well-being.
Yes, we offer both prescription and non-prescription Siddha medicines. Prescription-based medicines require a valid prescription from a qualified Siddha practitioner.
Yes, we also offer a range of non-prescription Siddha medicines. These products are suitable for common ailments and general well-being. However, it’s always recommended to consult a healthcare professional who can analyse your condition, before starting any new medication.
Yes, our website includes informative content about Siddha medicine, its principles, and the benefits of using Siddha products. You can explore our blog section or specific product pages for more detailed information.
Yes, we offer a range of Siddha medicines that target various health conditions. You can use our search feature or browse through relevant categories to find products suitable for your specific health needs.
Yes, all our Siddha medicines are sourced from Earth India Naturals, whose tagline is “natural.authentic.traditional.” They strive to follow traditional preparation methods and quality standards. We strive to provide authentic and effective products to our customers.
Our Siddha medicines are prepared using natural ingredients and traditional methods. They have been prescribed widely by Siddha practitioners and are generally considered safe. However, it is always recommended to consult with a qualified healthcare professional before using any new medication or supplement.
Siddha medicines are recognised and regulated by the Central Council of Indian Medicine (CCIM), which sets standards for their manufacturing and quality control. However, it’s important to note that Siddha medicines are not FDA-approved in the same way as modern pharmaceuticals. Siddha medicines are regulated by the Central Council for Research in Siddha (CCRS) in India. While they may not have FDA approval in the traditional sense, they are manufactured according to the guidelines and quality standards set by the CCRS.
Our Siddha medicines are primarily derived from natural ingredients and are typically vegetarian. They also contain purified metals and minerals as approved for medicinal usage. However, it is advisable to check the product descriptions or contact our customer support for specific information regarding individual products.
If taken in combination with other medicines, it is best to consume our medicines with a half an hour gap, either before or after. It is generally advisable to consult with a qualified healthcare professional before combining Siddha medicines with other medications. They can provide personalized advice based on your specific health condition and medication regimen.
We currently do not offer online consultation services. However, we have a team of knowledgeable customer support representatives who can assist you with general inquiries about our products.
If you wish to purchase any prescription medicine, you can fill out the form by clicking the “enquire now” button on the page. Our doctors will monitor your input and advise regarding your eligibility for consuming the medicine and provide guidance. If you wish to have a personal consultation with our doctors, it is advised to visit our Dwarakamai Clinic centres in Tiruvannamalai, or Chennai. Kindly contact customer support for further details.
Siddha medicines can be used for children and infants, but the dosage and specific products may vary based on their age and health condition. For our select list of non-prescription medicines, dosages for children have been specifically mentioned. However it is always recommended to consult with a qualified healthcare professional before administering any new medicines to children.
Our medicines are generally well-tolerated and do not produce any untoward reactions when used as directed. It works best when a healthy diet and lifestyle measures are taken. However, if you experience any adverse effects like mild allergic reactions or digestive disturbances, we would advise you to discontinue use and consult a healthcare professional.
There are no diet restrictions for the medicines. However, our doctors suggest certain foods to avoid in general, to keep our health from deteriorating in today’s lifestyle. By following their advice, it will ensure complete efficacy of the medicines in your body.
The following list are the foods to avoid in general: Groundnuts/Peanuts, Banana, Guava, Curd, Milk, Coffee, Panneer/Cottage cheese, Maida, Mushroom, Dosa, Chicken, Egg, Crab, Prawn, Dried and salted fish preparations, Agathikeerai/Sesbania grandiflora, Bittergourd, Lemon.
For more details, please contact our customer support.
STATUES
Yes, the Siddha statues available on our website are handcrafted and painted by hand, by skilled artisans who specialise in traditional craftsmanship. Each statue is carefully crafted with attention to detail.
BOOKS
Our books are mainly published in English and Tamil. The language of the book will be mentioned in the description part of each book in the store.
ABOUT US
Earth India Siddha is located in Tiruvannamalai, Tamil Nadu, India. We operate from this region and serve customers worldwide.
Apart from Siddha medicines, we offer a variety of products related to Siddha, including Siddha statues, books, and single herb formulations.
Currently, we do not have a loyalty program. Please check our website or subscribe to our newsletter for more details.
We do not have a referral program at present. For more details, please contact our customer support team.
We operate exclusively as an e-commerce platform and do not have a physical store. We have a physical location from which we operate currently. However, our website provides a convenient and secure platform for you to browse and purchase our products from anywhere.
Yes, we have a newsletter subscription service that you can join to stay updated on the latest product releases, promotions, and company news. You can subscribe to our newsletter by providing your email address on our website at the membership page.
To create an account, click on the “Sign Up” button on our website. Fill in the required information, such as your name, email address, and phone number, and follow the instructions to complete the registration process.
(We take the security of your personal information seriously. Our website employs industry-standard security measures, such as SSL encryption, to protect your data during transmission. We also have strict privacy policies in place to safeguard your information. For more details, please refer to our Privacy Policy page.)