Refund and Returns Policy
Shipping Policy
Thank you for choosing Earth India Siddha! We appreciate your trust in our company and strive to provide you with a seamless and reliable shipping experience. This shipping policy outlines the terms and conditions governing the shipment of products from our company to your designated location. Please read this policy carefully before placing an order.
1.Shipping Destinations:
We currently offer our delivery services within India and select international locations. However, please note that international shipping may be subject to additional fees, customs duties, and import taxes. It is the customer’s responsibility to be aware of and comply with any applicable laws or regulations regarding international shipments.
2.Shipping Methods and Timeframes:
We partner with trusted shipping carriers to ensure timely delivery of your orders. The shipping time may vary depending on the location and the shipping method selected. Typically, our delivery time ranges between 3 to 10 business days within India. However, please note that unforeseen circumstances, such as natural disasters or other external factors, may occasionally cause delays beyond our control.
3.Order Processing:
Once your order is successfully placed and payment is confirmed, our team will process and prepare your shipment for dispatch. Order processing typically takes 1 to 2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
4.Shipping Fees:
Shipping fees will be calculated and displayed at the checkout page based on the shipping destination of your order. Shipping charges will not vary based on weight or dimensions, and is fixed as follows:
A. Shipping destinations within the state of Tamil Nadu and Pondicherry – Rs. 60
B. Shipping destinations within Telangana, Andhra Pradesh, Karnataka, and Kerala – Rs. 90
C. Shipping destinations in other states and union territories within India – Rs. 250
C. Shipping destinations in other states and union territories within India – Rs. 250
D. Shipping destinations outside of India – will be determined based on distance and other factor.
Kindly contact us by email [email protected] or phone(+91 6262717717) if you are attempting to place an order from our website to an international destination.
We strive to offer competitive and transparent shipping rates. However, please note that additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the customer.
5.Shipment Tracking:
To keep you informed about the progress of your order, we will provide you with a tracking number via WhatsApp/email and SMS once the shipment is dispatched. You can use this tracking number to monitor the status and location of your package. Please allow a few hours for the tracking information to become available after receiving the tracking number.
6.Delivery Attempts and Receiving Your Order:
Our shipping partners will make reasonable attempts to deliver your package to the provided shipping address. It is important to ensure that the provided address is accurate and complete. If the carrier is unable to deliver the package due to an incomplete or incorrect address, the package may be returned to us, and additional shipping charges may apply for reshipment.
Upon receiving your order, please carefully inspect the package for any signs of damage or tampering. If you notice any issues, please notify us immediately at [email protected], and we will work with you to resolve the matter.
7.Order Tracking and Support:
If you have any questions or concerns regarding the shipping of your order, our customer support team will be happy to assist you. Please contact us via WhatsApp (+91 6262717717), or email ([email protected]) or reach out to our designated support channels for prompt assistance.
8.Returns and Refunds:
At Earth India Siddha Private Limited, we are committed to delivering high-quality products to our valued customers. Due to the nature of our products, we do not offer returns or refunds. However, we understand the importance of customer satisfaction and will gladly replace any product that has been damaged during transit. If you receive a damaged item, please contact our customer support team at [email protected] immediately with photographic evidence of the damage, and we will arrange for a replacement. We strive to ensure that your order reaches you in perfect condition and appreciate your understanding in this matter.
9.Cancellation Policy:
Once an order is fully placed in any of our shop categories, we are unable to accommodate cancellations. We strive to provide a seamless shopping experience, but please note that orders cannot be canceled once confirmed. If you have any questions, please reach out to our customer support team for assistance. Thank you for understanding.
10.Policy Updates:
We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any revisions.
By placing an order with Earth India Siddha Private Limited, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy.
If you have any further questions or require clarification regarding our shipping policy, please do not hesitate to contact us.
Thank you for choosing Earth India Siddha as your trusted partner. We appreciate your business!